1.Outlining a Set of Values and Behaviors
You must document the set of required values and behaviors officially and make sure to educate your team about it thoroughly. It is a very important prospect of any work place culture to keep your employees motivated for higher performances.
People should know how they are expected to behave and react to certain things so that your business can make space in market much easily because of its environment.
There are always going to be different styles of working cultures, depending on the nature of the business, the industry and the values of the ownership.
As long as everyone is aware of a clear justification for the choice of working culture and it is communicated appropriately, then that is fine to have alternative ways of working.
- Define Communication Ethics
Here, from communication ethics means all kinds of communications people make when at work. It may include emails, phone calls and directly talking to each other. The word ‘ethics’ represent the way of delivering a particular thing to another person to get anything done.
You should be sue to use a polite, reassuring tone and avoid putting exclamation marks or red and big font in emails. It puts a negative impact and a feel of insult on the other side and thus the culture is responsible for spreading negativity all around.
- Evaluate the Performances More Often
When you evaluate your employees’ performance more often along with evaluating your customers’ responses, you will have a much clearer picture of how things are going on. Start talking to your people in a friendly way to get to know their hurdles they might be facing on a daily basis.
Also, build a relationship with your customers in a way to get the knowledge if anything is lacking from your side. This relationship building on both sides will result in making your team much stronger and confident while their motivation level will also get improved widely.
- Use Strategy of Rewarding People
It can be a small reward like an appreciation card or a letter or in fact an email of appreciation does a lot more than you can even think of.
Your employees work so hard and a small gesture of appreciation can make their day. Same goes to your customers if they are providing business then be rewarding to them as well in terms of promotions and discounts.
Don’t forget they are the ones who can make the size of your business bigger. And the way in which you utilise a work force is how you inevitable grow.
Rewards and bonuses can be broken down micro and macro for ultimate performance and analysis of effectiveness.
Sales commision or lead generation bonuses which are something to strive towards over the course of each quarter creates a really commutative feeling and motivation will be stable.
- Give Authorities
Don’t keep everything in your hands, give authority to your people and make them accountable for things they are responsible for. This will create a sense of responsibility in them to take things more seriously and work with a positive feeling .
Also, the nature of this delegation of power will allow people to be far more motivated by the trust given. The feeling of authority makes them feel superior, important and relevant.
Give them an open ground to play and watch them closely so as to not losing control over anything. It is a trial and error procedure for sure. Sometimes giving freedom and moving away from micro-management will not always go as well as you hoped.
Other times, your office environment will flourish and give back so much more due to the enjoyable atmosphere and mutually beneficial situation.
- Leading Not Commanding
The most important thing to change in any business culture is to learn that you need to become a leader and not just a boss. There is a huge difference in both which can either bring you on top or keep you at the same level for years.
Be a good listener to your people and customers by looking for practical solutions than imposing your decisions. Ask your team to propose solutions and think about them if they really sound possible. It is always about finding a balance of authority and comfort which meets the needs of everybody involved in the business.